12/19/2023 0 Comments Riviera maya cancun mexico resortsIN SUMMARY The Paradisus remains our favorite resort in the Riviera Maya. Fast forward to 2022, and we are back! We had a short visit here, arriving on June 29th and departing on July 3rd. After, we hit a few other resorts and – voila – COVID, derailing a planned 2020 trip. We came here first in 2012, returned in 2013, then 2015, and then 2017. This was our fifth trip to the Paradisus in ten years. For those of you who haven’t been here before, it will hopefully give you a better picture as well. We know there are many others out there who have visited this resort multiple times over the years and may be wondering what’s changed since COVID, how the resort in doing in general and what the difference between the old Family Concierge and the more recent “Reserve” status is. We are a family of three – myself, my wife and our 15-year-old daughter. I’m writing this review of the Paradisus La Esmeralda family all-inclusive resort in Playa del Carmen, Mexico through the lens of a veteran Paradisus La Esmeralda family. But overall, I would never return to this resort and would never recommend it to family and friends. There are many, many more details that we didnt like. What kind of non-sense is that? We were a group of 20 people and had absolutely nothing to do in the evening. Although we understand that its a family resort, but why does EVERYTHING close at 11? You cant even get a drink or a snack past 11 pm. The rest of the time, the kids were just running around, with nothing to do. There was one big show at the pool during the day and one in the evening for the kids. The entertainment- almost non existent, especially for the kids. The food- the variety at the buffet was very limited for Mexico, the a la carte restaurants were ok, and the steakhouse restaurant was an extra charge which is pathetic. However, everything else was just so underwhelming for the money that we paid. There are definitely many positives, such as the service and the beautiful, upgraded room that we got upon arrival. We did a lot of research of where to go in Mexico and this resort seemed to fit all of our criteria.
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